Your customers expect one connected experience.
Your customers do not see your silos.
They see one business, and expect one connected experience.
But inside most organisations, CX is split across teams, channels, systems, priorities and measures. Leaders see one picture. Operations see another. Front-line teams feel the gaps every day.
That misalignment creates fragmented journeys, inconsistent delivery, duplicated effort and performance problems without clear ownership.
Node shows where the system is breaking, what it is affecting, and what to fix first.
Node exposes the gaps your customers are already feeling.
Node combines CX diagnostics with the advisory capability to design and implement real change.
Advisory & Enablement
Turn insight into action and outcomes.
Turn insight into action and outcomes. Node works with teams to align leaders, fix friction, strengthen journeys and implement change customers notice and the organisation can measure.
Use Pulse on its own, or work with Node to act on what it reveals.
Understand what’s happening. Improve what matters.
Use Pulse on its own, or work with Node to act on what it reveals.
CX isn't just the 'Customer Experience' - It's an integrated system
Customer experience is shaped by how your organisation understands customers, designs journeys, uses data, enables teams, connects systems and makes decisions.
Node looks at the eight connected dimensions that determine whether your organisation can deliver better experiences consistently, improve them over time and link that work to business value.
Bringing It Together: The Node CX Benchmark™
The Node CX Benchmark™ turns the eight dimensions into a clear read of CX performance.
It shows where the system is strong, where it is under pressure, where teams may be misaligned, and what should move next.
Node CX Pulse™
A monthly read of CX performance, misalignment and priority action.
Node CX Pulse™ measures how your CX system is performing across the eight connected dimensions.
Each Pulse shows what is working, what is breaking down, where teams are misaligned, and what needs attention next.
Run monthly across the organisation, Pulse becomes an operating rhythm for tracking movement, alignment and priority action.
What Pulse shows:
• Node CX Benchmark™ score across the eight dimensions
• Reality Gap™ between internal factors & customer experience
• Top tensions pulling the system in different directions
• Misalignment across leaders, operations and front-line teams
• Movement over time and priority action
Start with a Month 1 Pulse. Your first read shows how the model works and what Pulse can reveal before you run it across the organisation.
Node CX System™
Connected proof for CX improvement.
Node CX System™ extends Pulse by connecting the monthly diagnostic with customer, operational and commercial data. It helps leaders see whether priorities are moving, whether customers are noticing the change, and whether CX improvement is showing up in business performance.
What System can add:
Node CX Pulse™
CSAT (NPS) Data
Funnel Metrics
Web Analytics
CRM Data
Sales/LCV Data
Workflow management
Advisory & Enablement
Defining and delivering change that drives performance.
We help organisations operationalise customer experience, aligning strategy, capability and execution to deliver measurable improvements in both customer and commercial outcomes.
We define solutions that can be delivered, and partner with organisations to ensure they are implemented and drive measurable impact.
Whether used independently or alongside Node CX Pulse or System™, our consulting is designed to move quickly from clarity to action, focusing on what will have the greatest impact.
Our Advisory Capability:
CX Optimisation
Understand where value is created and lost, and improve it fast.
From customer definition through to journey optimisation, we identify friction, unlock opportunities and drive immediate performance uplift.
CX Transformation
Deliver step-change across your organisation.
We define and embed enterprise-wide CX strategy, operating models and roadmaps that enable sustained, system-level improvement.
Product Innovation
Design and deliver what’s next.
We help organisations rapidly define, test and scale new products, services and experiences that drive customer and commercial impact.
From targeted optimisation to full transformation, to designing and delivering new products and experiences - we help organisations turn ambition into measurable outcomes.
Who we have helped in the past
Who we are
A senior and highly adaptable team with deep expertise in defining and delivering CX programs that have delivered impact for clients.
