node
Delivering better customer experiences through the power of AI.
We specialise in delivering strategic solutions that generate real customer and commercial outcomes.
What sets Node apart is how we deliver. Our work combines rigorous strategic thinking with disciplined delivery, where we work as an embedded, trusted partner within our clients’ teams, providing strong project governance, momentum and accountability from day one.
Our approach balances ambition with pragmatism, allowing strategy to be implemented, tested and optimised in-market.
The result is strategy that moves quickly, lands confidently and delivers measurable performance.
Real-Time CX Optimisation
CX shouldn’t be a static snapshot. It should be an always-on system with the intelligence and capabilities to respond, optimise and evolve.
Accelerated by AI
We harness the power of AI to move faster, uncover deeper insights, and automate smarter decisions — reducing lag between data, action and impact.
Actionable,
not abstract
Big thinking is great — but impact matters more. We turn insight into action with practical, testable and scalable solutions built for the real world.
Efficiencies
passed on
Without the overheads of traditional consultancies, we combine senior leadership and AI-enabled delivery to move faster and deliver greater value to our clients.
CX
Benchmarking
When
You need a clear, objective view of how your customer experience is performing and where to focus next.
How
Using our proprietary CX benchmarking tool, we assess your performance across key journeys and capabilities, comparing you against peers and best practice to identify gaps and opportunities.
Output
A clear baseline for improvement, with focused priorities to guide investment, measure progress and track CX performance over time.
CX
Optimisation
When
You need to rapidly improve experiences for customers and outcomes for your business.
How
Leveraging data, AI, our frameworks and partnerships to rapidly define and implement solutions that improve your experiences, platform, orchestration and business performance.
Output
Rapid and sustained CX improvement, able to continually adapt to shifting behaviours, technologies and business priorities.
Experience
Innovation
When
You need to improve, reimagine or create new products or services.
How
Leveraging AI, data and our proven innovation frameworks to rapidly define, design, build test and scale ideas that drive real and sustained impact.
Output
Lean product innovation that lowers cost-to-innovate and removes risk. Faster ideation, validation and time-to-market means you deliver customer and business impact faster.
Our Services
CX
Transformation
When
You need serious step change and business-wide CX improvement.
How
Leveraging AI, predictive modelling and proprietary products to audit, diagnose, and optimise your CX and business to a continuously optimising ideal state.
Output
A clear enterprise-wide plan and roadmap to deliver organisational, cultural, and ecosystem wide ongoing improvement.
CX Education & Alignment
When
You need to build stronger CX capability and alignment across your organisation.
How
We elevate CX skills, knowledge and ways of working through tailored education, enablement and operating model support.
Output
A more aligned, capable organisation that consistently delivers better customer experiences.
Businesses we have helped in the past
Who we are
A senior and highly adaptable team with deep expertise in defining and delivering CX programs that have delivered impact for clients.
